Iron Mountain Officer, Safety & Security in Edison, New Jersey
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
The Officer, Safety & Security has the task of monitoring and safeguarding the human assets, intellectual property, integrity, reputation and physical assets to ensure continuity of operations. The Officer, Safety & Security may be one of the first Iron Mountain employees that many customers and visitors will encounter. The demeanor, appearance and professional attitude that the Officer, Safety & Security displays with customers, clients or visitors will significantly impact their initial impression of Iron Mountain. Strict adherence to the security and safety policies by these Officers will help establish and maintain a safe and secure working environment for customers and will reinforce Iron Mountain’s commitment to both security and total customer satisfaction.
Functional Knowledge, Skills, and Competencies:
Officer, Safety & Security will have daily interactions with all individuals who enter the facility, including customers, employees, visitors and clients. The Officer, Safety & Security must maintain a professional demeanor and interact with these individuals in a courteous and professional manner, providing clear instructions and alleviating any confusion regarding policies and procedures. The responsibilities of the Officer, Safety & Security position inherently requires daily face-to-face dialogue with a wide variety of individuals and personalities ranging from entry-level customers and employees to corporate executives and occasionally high-level government officials.
Quick situational assessments and decision making is necessary to maintain the safety and security of the facility.
Able to learn and understand basic computer networking and database concepts, maintain knowledge of physical access control systems, CCTV, and other related systems and equipment, and understand life safety issues.
Must have excellent interpersonal, administrative, and communication skills.
Able to work effectively in a fast pace and changing environment.
Ability to learn and collaborate with Operations, IT, Real Estate, Procurement, HR, and Legal.
Familiarity with Data Center environment preferred.
Candidates should have the skills and knowledge to assist in direct customer facing activities.
Able to read, comprehend, and follow documentation written in English.
Leadership: Ability to build and maintain effective working relationships in a matrix environment through effective communication.
Problem Solving: Ability to effectively prioritize task and use risked based analysis to advance innovative solutions to resolve issues in aligned business goals.
Customer Service: Customer relationships and quality of service delivery are key to the success of the business.
Collaboration: Comfortable working both independently and as part of a team.
Area of Impact: This role provides vital security and safety support to IM employees, customers and visitors working at the facility location.
Interpersonal Skills: Candidate should possess strong interpersonal skills and the ability to work with a variety of entities at all levels and across all functions of the organization. Problem solving ability and exceptional communication skills, both written and oral are essential.
Physical Requirements: Walking, standing, sitting, lifting 20 lbs, bending. Ability to handle rotating shift work. The Officer position requires an average to above average level of physical fitness. The Officer must have the physical and mental capability to become involved in a physical altercation if necessary to prevent an assault, disrupt a fight, handle a disruptive or combative employee or prevent an unauthorized entry. Vehicle and foot patrols required. The position requires a great deal of time standing and moving from position to position, inside and outside of the physical building in a variety of weather conditions.
Category: Security Group
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE