Iron Mountain Physical Security Systems Analyst in Phoenix, Arizona
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
The Physical Security Systems Analyst has the task of monitoring and maintaining the various security systems related to physical security in Iron Mountain Data Centers. This role is responsible for the day to day upkeep, management, and triage of all access control, CCTV, biometric, asset, and visitor management systems and their related workflows. Support projects based on the security roadmap initiatives and management determination. Basic to intermediate IT and Network concepts’ understanding is crucial for contributing to successful project completions. Interacts globally with OEMs and vendors, at multiple sites, in order to support service and project execution. Collaborates with site security managers and site leads to ensure smooth physical security operations at all IMDC facilities.
Shares responsibility for the state of all physical security at IMDC locations to provide the best experience for our customers and teammates.
Maintains a clear and detailed record of all physical security systems’ components deployed on the field along with all corresponding IT data.
Coordinates with vendors to assist with project executions while adhering to IMDC standards
Proactively monitors the health of the various security systems while responding to issues in accordance to our incident management policy.
Processes requests assigned to Physical Security Systems in the ServiceNow queue.
Actively responds to physical security incidents, especially those related to the systems’ functions.
Provide support to local management in relation to new installs and customer builds.
Assists with internal and external audits, working in conjunction with security and compliance personnel to ensure accurate results.
Coordinates annual PM testing of all sites in scope.
Tracks performance of maintenance agreements and other vendor agreements.
Key Skills, Requirements and Competencies:
2+ years of physical security system experience. System knowledge of ServiceNow, Honeywell ProWatch, Avigilon, PassagePoint, Traka, Iris ID and Morpho manager is preferred.
Ability to build and maintain successful working relationships through effective communication in order to protect, and build upon the security stance of IMDC and the Iron Mountain brand.
Strong security and customer service mindset.
Fluent in English and local language both speaking and writing.
Must have strong computer skills and basic knowledge of networking and IT concepts.
Able to work effectively in a fast paced and growing environment.
Security clearance via Government or other agency background check may be required for customer support.
Candidates should possess strong organizational and prioritization skills.
Experience in a problem solving role with a systematic approach is preferred.
US : Iron Mountain is an equal opportunity employer, and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, marital status, age, sexual orientation, disability, veteran status or other legally protected classifications under applicable federal, state, or local laws in making employment decisions.
Category: Security Group
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE